Learn how to log in and set up the app.

Downloading the App

• Head over to the Google Play Store if you're on Android, or the Apple App Store if you're on iOS. 

• Search for and download the ReelTrak Worker app. "Reel Security by ReelTrak" may come up in your search results, however, this is the Client version of the app — make sure the app name and icon match the graphics above.

Logging In

Log in easily with your mobile number. A one-time passcode will be sent to your device by text message. Enter that code when prompted for verification.

Accept All Permissions

You will be prompted to accept the following permissions when you first open the app or take actions. It is important to allow all permissions for the functionality of the app: 

• Push Notifications: Allow
  These notifications send reminders, inform you of upcoming breaks and of edits to your logged time. 

• Location Tracking: Always Allow
  Location tracking supports safety and onsite coordination by making the team visible to HQ, Supervisors and Clients. Selecting "Always allow" means the app does not need to be open in order to update, which improves battery usage. Only active shifts are tracked.

• Motion & Fitness Activity: Allow
  This setting enables tracking only during movement to reduce battery usage.
  
  

💡 We care about your privacy — your location is only tracked during an active shift (the shift has been started, status is "In Progress" and has not been ended). You will always know when your location is being tracked via an indicator or notification on your phone

To manually update app location permissions, go to your device settings for iOS or Android.

View your schedule, log and edit times, and view your shift history.

Viewing Your Schedule

The home screen shows your schedule. Use the arrows to view the past or future, or tap the calendar icon to jump to a specific date. To start or view details of a shift, click on the shift card.

View Shift Details

Tap on a shift in the Schedule to view details. From the Shift Details view you can view:

• Shift date and time,

• Shift duration,

• Shift Location with a link to navigation via your preferred map app

• Post details and instructions.
  
  

Once you have started your shift you will also see all your logged times for the day here, including any edits made to your time.

• Start and End shift actions such as breaks or meals (if available)

• View Upcoming shift actions (these become Available at scheduled times)

• Edit logged time (always available)

• Confirm, or edit, time that is logged or edited for you

• View all shift activity as it happens in your Shift Record and Activity Log.

Post Instructions

Tap on “View Instructions” to get your post orders. Clients or HQ may add attachments such as maps and images.

Start Your Shift

To start your shift simply select “START” from the top of the Shift Details screen on your current shift. You will see a new window that confirms your start time at the top and additional details as required by the shift. You may edit your time when you are logging it. Tap Confirm to start.

If you are required to provide reasons, select an option and provide a detailed explanation. For example, if you are ending your shift late because of late relief, select “Late Relief” and specify who was late in the comment field.

💡 Starting Early: You may be unable to start a shift if you are trying to clock in too early. If you believe you are unable to start your shift by mistake, please contact your Supervisor or report an issue from the “Support” tab in the app.

💡 Late Clock In/Out: Follow the prompts for submitting your time — you may be required to provide additional detail. Tap on the white timeclock box at the top of the screen to edit your time. Edits may require Supervisor approval.

View Shift Activity

Once a shift is started, all your tracked time is visible in the Shift Record. You can always edit your time. All logged times, edits and confirmations are also visible in the Activity Log at the bottom of the screen.

Reminders (Push Notifications)

You may receive reminders (sent as push notifications to your phone) for the following reasons:

• Changes to your shift including updated start/end times or locations

• Upcoming breaks or required shift actions

• If your time is edited or logged for you.

Confirmations

You’re required to review any time a Supervisor logs on your behalf or changes they make to your logged times. This is to make sure there is transparency when others adjust your time and to allow you to verify that the times are correct. 

When this happens, you’ll receive a push notification informing you of the update. In the ReelTrak Worker app, a screen will pop up with the details. All Confirmations must be addressed before you can take additional action in the app. 

Confirmations always identify who made the update as well as what was changed. Pay close attention to the dates and times, as edits may be from past shifts. Tap “Confirm” to accept the time, or “Change” to make adjustments.

Now, mark days off and accept Offers right in the the app!

Update your availability and access offers from ReelTrak Worker. 

Update Your Availability

Manage your Availability from the Schedule tab. You can now mark specific days as Unavailable. Tap the toggle on the date you want to change. Then, Confirm the change is correct. To undo, simply tap the toggle again and Confirm to change the status back.

This new feature allows you to easily mark days as unavailable so you don’t get scheduled. Changes will override your default availability. If you need to change your default weekly schedule, please contact Support.

Accept Offers

Tap on the Offers tab. On your first visit, you’ll need to confirm the Offers agreement. This explains how offers work, so please read carefully.

You will be alerted when offers are sent to you. Tap on the link to open the app.

Offers Can Include One or More Shifts

• Offers will include the date, time and a general location. Tap on the address to view a map. Notes at the top of the offer may provide additional details.

• Sometimes, multiple shifts are included in an offer — these will be labeled as “Bundles.” Accepting the offer means you must accept all the shifts included in the bundle.

Accepting Offers

To accept an offer, tap Accept, then confirm to proceed. You will be alerted when the Offer is accepted successfully. Once the shift details sync, you may tap on the “View Shift Details” link to view more information about the shift, including the Client name and full address. Accepted Offers will also appear on your Schedule.

Handling Errors

If an error occurs while accepting an Offer, tap Retry to try again. If you continue to have issues, please contact Support.

Missed Offers

Offers are first-come, first-served. If an Offer shows as Missed, another person has taken it. Tap Clear to remove it from your view.

Decline an Offer

To decline an offer, tap Decline. Please provide one or more reasons and Confirm. Tap Clear to remove the offer from your view.

Offer History

Past offers can be found in Offer History. Tap on the link to view. At this time, offers only stay in history for 24 hours. Tap on the Offers link or the tab to go back to Offers.

Cancelling a Shift

If you need to cancel a shift you have accepted, please contact support.

Having issues? Contact Support through the app.

If you encounter any issues while using the app, use the "Support" tab in the app to report the problem. Our team will assist you as soon as possible either through live chat or, during peak business or after hours, via email. 

1.0.1638 - July 2025

🕚 Improved Timekeeping
Editing your time is now improved. Pick the correct time and get immediate feedback if you are logging a time that is early or late to prevent errors. 

Confirmations now provide clearer information. Instantly accept the time that has been submitted or tap "Reject" to edit it. Remember, you can always edit your time (Supervisor approval may be required).

🗒️ Get Notified of New Post Instructions
Now, when your Supervisor or the Production has updated Post Instructions, you will be alerted of the change. View the updated instructions, preview and download any attachments to stay informed on post.

1.0.1 - Availability and Offers

🎉 New and improved Availability and Offers!

🗓️ Mark Days Off
Manage your Availability from the Schedule tab by tapping days to change the status. This new feature allows you to easily specific days as unavailable so you don’t get scheduled. Changes will override your default work schedule. If you need to change your default weekly schedule, please contact Support.

📣 Accept Shift Offers in the App!
Now you will receive shift offers directly in ReelTrak Worker! View Offer details including the general shift location. Choose to accept or decline. Accepted Offers will show up in your Schedule. Past Offers will be displayed in the Offer History view for 24hrs.

1.0.1463

We’ve fixed bugs and made improvements including: 

📍Updated Location Tracking – if you don’t already have location permissions turned on, you’ll be directed to update your settings when you log a shift action. A new message will explain the requirements and take you to your device settings to make changes.

🗒️ Post Instructions – Now, when you start a shift that has post instructions attached, you will see those instructions after you clock in. Instructions may include web links or attachments.

1.0.1429 iOS/ 1.0.1430 Android

📍 Updated Location Tracking
We’ve improved location tracking to further support team safety and onsite coordination. Live positioning is now shared with ReelTrak Supervisor during active shifts (only when a shift is in progress and has not been ended).

1.0.1319 iOS/ 1.0.1320 Android

🕚 Edit Time When Logged
Now you can edit your time when you log it. This means that if you forgot to start your shift, you can simply adjust the clock to the correct time once you do start. Changes may still require Supervisor approval.

📝 Activity Log Now Includes Reasons
If a time is logged as or early or late, or requiring additional comment, those details are now visible in the Shift Details view Activity Log.

1.0.1279

🕐 Shifts are sent to payroll as soon as they are complete and confirmed
Your tracked time is sent to payroll as soon as your shift is ended and your Supervisor confirms all your logged times. This means it is critical to address all Confirmations and verify your times before the payroll deadline. If you do not properly end your shifts or review and address pending Confirmations, your pay may be incorrect.

📆 Availability now linked in ReelTrak
ReelTrak Worker app users can open up their availability from the app either by tapping on "Manage" on unscheduled days in the Schedule tab or by selecting the Availability section on the Account tab. This links to the Reel Security website where you can log in with your email and password.

📣 Offers now linked in ReelTrak
We've added an Offers tab with a link to the Offers view in the Reel Security website. Like Availability, just log in with your email and password. In the future, we will build exciting new ways of accepting offers in ReelTrak.

See details on Availability and Offers here: https://training.reel.inc/home#h.r1h3pi9ea2es

1.0.925 iOS / 1.0.926 Android

We’ve fixed bugs and improved file downloads in shift instructions.

1.0.1077 iOS/1.0.1075 Android 

New shift instructions provide relevant details for the on-the-ground experience. We’ve also made it easier to update your location settings and added data privacy information and controls.

1.0.751

We’ve added location tracking and support for team safety and communication, visual updates for a better experience and improved app functionality.

1.0.575

We’ve made visual updates for a better experience and improved app functionality.

August 2023 Release

We’ve added push notifications for timely updates, fixed login and time tracking bugs and improved app functionality.

Initial release 🎉

Features include:

• Log work hours and breaks

• Confirm times recorded by others

• See past and upcoming shifts